Orders paid by crypto are confirmed manually, usually within 15 minutes. The moment an order is marked paid, the licence key and download button appear in your dashboard automatically - no email required.

Bitcoin and Litecoin. Each order gets its own reference; include that reference in the payment note so we can match it to your account quickly.

No. Every licence is locked to a single machine (HWID). You can reset the HWID yourself from the dashboard once every 14 days, which frees the licence for a new machine.

Licence time is paused for the entire outage. If a build sits in Updating for three days, three days are added back to your licence automatically. You never pay for time you cannot use.

Yes, within 24 hours of purchase if the product does not work on your system and support cannot fix it. See the Refund Policy for the full terms. Refunds are not issued for game bans.

Windows 10 or 11 64-bit, Secure Boot disabled in BIOS, Memory Integrity (Core Isolation) disabled in Windows Security, and the loader folder added to your antivirus exclusions before you extract the archive.

Yes. The loader is packed and injects code, which every antivirus heuristically flags. Add the folder to exclusions before extracting, otherwise the archive will silently lose files.

In almost every case Memory Integrity is still enabled. Windows Security > Device Security > Core Isolation > turn Memory Integrity off, reboot, then run the loader as administrator. If it persists, reboot once more before opening a ticket - a stale driver from a previous session is the second most common cause.

No. Kernel-mode products refuse to load inside VMs, and running them that way is the fastest route to a hardware flag.

No. The loader updates itself. If a product shows Updating on the status page, just wait - the loader re-enables itself when the new build is live.

No provider can honestly promise permanent safety - anti-cheats update constantly. What we do promise is that a build is pulled the moment we see any evidence of detection, that the status page reflects reality, and that we never sell a build we would not run ourselves.

We strongly recommend an alt. Using any third-party software risks a permanent ban on the account you play on, and no refund covers a banned game account.

Completely. Never post it in a thread, a screenshot or a Discord message. Staff will never ask for it in public - only in a support ticket.

No. Sharing, reselling or leaking a build results in an immediate permanent ban and revocation of the licence with no refund.

Open a ticket from the Support page. Tickets are answered in under an hour on average, around the clock. Public questions are better placed in the forum so the answer helps everyone.

Open a support ticket from the Support page using the email address on the account and we will verify you and reset it.

Reset the HWID from your dashboard, then run the loader on the new machine - it binds to the first machine it sees after a reset.